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Loading your unpaid invoices is easy.
Home » Products and Services » Debt collection and resolution » Debt recovery help centre

Watch how simple it is to connect and load your unpaid invoices.

Xero/MYOB and EC Credit Control seamlessly combine to make a powerful partnership for your business.

Have a question?

Loading your invoices manually.

Loading your invoices with Xero.

Loading your invoices with MYOB.

Check out our FAQ section below. Can’t find the answer you are looking for?  Don’t hesitate to give us a call, we are more than happy to help.
  • Log-in via our online portal
  • Click on My Details
  • Click on Connect to Xero or Connect to MYOB Essentials or Connect to MYOB AccountRight.
  • Authenticate with your Xero or MYOB credentials
  • Click on Allow Access
  • Click on Load a Debt
  • Tick the box to agree to our terms and conditions
  • Click on Load from Xero or Load from Essentials or Load from AccountRight
  • The list of accounts receivable is displayed with the oldest at the top.
  • Select the invoice(s) to load for debt collection by ticking the box next to each invoice (if multiple invoices are selected per customer they will be accumulated).
  • Last but not least, Click on Submit
  • Great work! Your selected invoices are loaded for our resolution team.
From our web portal, navigate to the My Details page and hit the Disconnect from Xero/MYOB button.

Alternatively,

From within your Xero or MYOB account, navigate to your organisation name, settings, connected apps, disconnect app.
We display data from your accounts in real-time.
There is no additional cost to use the Xero or MYOB connections. Our costs for commission and so on are all as per our existing terms and conditions.
We acknowledge that writing a note back to the invoice when you refer it for collection would be useful, and it is something we will work on in the future.
 
Absolutely! If you have a suggestion, please contact us. We are already working on a few ideas and scoping their feasibility.

Get more information

Our friendly Customer Service team are available to talk you through what you need. Call us today at 0800 324 768 or fill in the form and we will get in touch as soon as possible.

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