Business owners are telling us similar things.
Lindsay Hill, Business Support Specialist at EC Credit Control in Wellington talks to business owners daily about situations where their cash flow has been affected due to limited or no contracts with their clients.
“It’s often the smaller businesses I talk to that say they have been meaning to tighten their processes, and it’s not until the unexpected happens to either them or their peers that it hits home how important it is to ensure you safeguard your business now, not tomorrow,” says Lindsay.
Craig Robertson, owner of Bespoke Wooden Solutions Ltd in Porirua is one such business who sees the benefits of having Terms and Conditions of Trade from EC Credit Control in place and how they helped his business for the better.
Tailor-made terms for a bespoke business.
Craig started his business 7-years ago, creating outdoor living solutions, such as decks, fences, pergolas, and planters in the residential space. His business quickly grew, to employing 6 staff full-time and as his team grew so did the need for greater protection. Craig realised that the terms he was using weren’t up to scratch as he also wanted to look more professional.
Craig Robertson, Owner of Bespoke Wooden Furniture and Lindsay Hill from EC Credit Control.
Not having terms and conditions of trade tailored to his business could have affected his cash flow, particularly when increasing material costs, time delays, and higher transportation costs are still an issue and can lead to advising customers of a variation in pricing.
Not supplying payment terms to clients upfront or specifying your terms when it comes to pricing changes in robust documentation could really hinder your operation, and lead to disputes – ultimately making business owners out of pocket.
Business owners country-wide are seeing a slowdown in cash flow, Craig has noted this too, saying that others in the Wellington industry are also facing a lack of work. With that said, Lindsay and the team at EC Credit Control are dedicated to making sure businesses in the region are protected as much as possible.
Dealing with disputes, a slow-down or lack of payment can be such a time waster to you and your team. In Craigs’ case, he wears many hats, not only is he the Owner of this business but he is also the Administrator, Managing Director, Sales Rep, and Operations Manager.
Having Terms and Conditions of Trade along with a Residential Building Contract from EC Credit Control has allowed him less time on admin, and more time to focus on his business.
Thank you to Craig Robertson from Bespoke Wooden Solutions Ltd for participating in this story.
Do you want peace of mind like Craig? Talk to the team at EC Credit Control. We are the professionals with over 30 years of experience by your side.
Having robust Terms & Conditions of Trade is really important. With a free consultation, we will:
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EXCELLENT Based on 166 reviews Jarrod Hope28 March 2025Trustindex verifies that the original source of the review is Google. Colin at EC Credit Control provided us with clear and comprehensive terms of trade for our business. Their professionalism and attention to detail made the process smooth and stress-free. Highly recommend their services!" Nick Watts26 March 2025Trustindex verifies that the original source of the review is Google. Super stoked with EC Credit Control - They fulfilled all our requirements for our customers TOT's. They also offer a great PDF fillable account for which makes filling them out a whole lot easier. Shaun at EC was extremely good to deal with. Prompt quick turnaround service, highly recommend. Rowan Meade10 March 2025Trustindex verifies that the original source of the review is Google. Shona at EC Credit Control was excellent. She gave me fantastic advice, and was great at communicating with me quickly. Highly recommend their services if you need someone to collect a debt for your business. Mr Lift Accounts10 March 2025Trustindex verifies that the original source of the review is Google. Fantastic professional service I highly recommend G J7 March 2025Trustindex verifies that the original source of the review is Google. Great company to deal with Keith Tarsau19 February 2025Trustindex verifies that the original source of the review is Google. Great team, great communication and great results. Thank you so much for your help! Issy Lu13 February 2025Trustindex verifies that the original source of the review is Google. We are fortunate to have Toni as our credit consultant. He is exceptionally professional, patient, and consistently takes the time to explain complex concepts in a clear and understandable way. His support has been invaluable to our team. Carl Barakat16 January 2025Trustindex verifies that the original source of the review is Google. Great to work with, makes everything super clear and easy to implementVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
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